Please direct all technical support issues regarding

MAE^® Services (Port and/or Circuit issues) and
PeerMaker^SM (SecurID^® and/or PeerMaker Provisioning Tool)

1 800 444 1111 (Toll Free)
1 919 378 5925 (International)

For problems with MAE Services (Port and/or Circuit issues), please have the following information available to assist in filling out a trouble ticket:

• The name of the customer and, if possible, the Customer ID
• The MAE service connection and the assigned MAE Port ID for the connection in trouble
• The type of the MAE port, e.g. ATM or Frame Encapsulation (FE)
• Whether the connection is built through a remote border router or via a colocated border router
• If a remote border router is used, the local loop circuit ID, if available

• The name of the customer
• Name and phone number of the SecurID card holder
• SecurID Username used to log in
• Challenge phrase of the SecurID card
• Serial number engraved on the back of the SecurID card, if available

• The name of the customer
• Your name and phone number
• The Customer Name used to log in
• The User Name used to log in
• Any procedural steps that led to the problem, if available